Embroidery only service – where you supply us with the garments.
We offer an embroidery only service whereby you can purchase the garments separately and then send them to us to be customised. When you use this service from us you understand that you’re sending the garments to us at your own risk. If they are lost in transit we will not be held responsible. You must track the delivery and handle any issues that arise in delivery.
In addition, we recommend test prints to ensure that the products are suitable for the printing technique that you require. We keep a keen eye on our quality control process, but, if you are supplying the products and there are problems with the print or damage to the garments due to the printing, that are not related to the print quality, we will not be held responsible for any of the cost of the garments / products.
If you do not take our advice and send samples for testing, this is your complete responsibility.
We can’t guarantee 100% perfection on goods you supply due to standard manufacturing tolerance. You accept up to a 25% spoilage rate where we will not be responsible for the cost of damage goods caused due to embroidery or the customisation process.
Before any print/embroider only order is processed you must include the original receipts/invoices of purchase showing the exact value or each product.
We will then agree how much risk we are prepared to accept. If you fail to send us these receipts/invoices of purchase before the order is processed, we will not take any financial responsibility in the damage or loss to any of your products. If you do, we will agree in writing our limit of liability that you will accept in writing before printing/embroidery commences.