Refund Policy
🔁 Refund & Returns Policy
At Trade-Mart, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to make the return or refund process as smooth as possible.
📦 Returns Eligibility
We accept returns under the following conditions:
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You must request a return within 14 days of receiving your order.
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Items must be unused, in their original packaging, and in a resaleable condition.
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A valid proof of purchase (such as your order confirmation email) is required.
Please note: Returns outside of the 14-day window may not be accepted.
🛠️ Faulty or Damaged Items
If your item arrives faulty or damaged, we’re happy to offer a replacement or refund.
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Please contact us within 48 hours of delivery.
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Include your order number, a description of the issue, and photos of the damage or defect.
We will assess the issue and resolve it promptly, either through a replacement, exchange, or full refund.
🔄 How to Return an Item
To begin a return, please:
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Email customerservice@bestporteurope.co.uk with your order number and reason for return.
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Wait for our team to confirm return eligibility and provide return instructions.
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Package the item securely and return it to the address provided.
Note: Customers are responsible for return shipping costs unless the item is faulty or incorrect.
💳 Refunds
Once your return is received and inspected:
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We’ll notify you of the approval or rejection of your refund.
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If approved, the refund will be processed to your original payment method within 5–7 working days.
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If your return is not approved, we will notify you with a reason and next steps.
⚠️ Exceptions to Returns
We cannot accept returns for:
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Used or damaged items (unless faulty)
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Items returned without original packaging
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Sale items marked as non-returnable
If you are unsure whether your item qualifies for return, please contact our support team for clarification.